Fever River Outfitters - 525 South Main Street, Galena

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Reviews about Fever River Outfitters

• Alek Pirkhalo
  ★ ★ ★ ☆ ☆
  The staff is friendly and we did the Kayaking trip for 4 hours (10 mile), but I was not happy about:
  - nobody told us we would be going up stream the last 2 miles, so pedaling was a bit of a challenge at the end having my kid in the tandem kayak.
  - the pick up van at the end of the trip had only the driver in it, so if we refused to help him load the kayaks, we'd be sitting ducks waiting for help. So basically, were weren't given any options there and had to help.
  - we were told the pick up would happen at 4pm sharp and when we got there at 3:40, waited until 4:05 and called office, we were told that the driver would arrive at between 4:15 and 4:30. Great... at least an apology would be nice... it sounded like normal process of lying to customers to make sure they spent their time efficiently.
  - when the van finally dropped us off, 2 blocks away from the office and not where we were originally picked up, he again "nicely' asked us to carry life jackets to office (not only ours).
  
  We didn't do anything difficult, but I wouldn't call this top notch service because they automatically assumed help from their customers and didn't warn about the up-stream trip last 2 miles. Beware.

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